Welcome to the osConcert FAQ

Answers to common questions about osConcert Seat Booking Software. Get help with installation, seat plan setup, customization, troubleshooting, and advanced features.

Getting Started / Installation General Support / System Overview Customization and Design Troubleshooting and Support

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Let's first update a setting to make it easier to set a correct DATE ID

How do I correctly set Date and Time?

First make sure your default time format is set correctly in Shop SettingsAdmin>Concert Details is where we set the date for our events.Here we can...

Very Easy! osConcert is an open source php software application. (Adapted e-Commerce Shopping Cart Style)

How easy is it to set up and get started with osConcert?

osConcert is an open source php software application. (Adapted e-Commerce Shopping Cart Style)Therefore, it needs to be uploaded to a suitable web-ser...

What do we need to know about our outgoing emails to Customers and Box Office?

The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email SettingsThere will be a choice......you use your basic ...

What was new in osConcert Version 9.9 in 2024?

Updated Expiry feature....Now Global Event ExpirySome users want to have an automated expiry of shows...in the older version there was a way to e...

How to create discounts for the seat plan tickets?

Salemaker allows the user to create a special discount and when enabled the visitor can choose the discount that suits them. For instance if we set a ...

Allow your customers to purchase Gift Voucher/Coupons at a price they determine above $1.

How to enable Gift Vouchers for purchase and redemption?

They will receive an eTicket as a GIFT VOUCHER with a generated coupon code that can be transferred but used only once for purchases at your store.Her...

How to set up osConcert with FREE Reservations? (Zero Prices)

We are a Church, how do we get started?

You have just received your osConcert with your Church Seat Plan integrated.So you will have a number of LOADED seat plans ready to activate...

Ticketers from all over the world have certain requirements. Here is a selection Questions and Answers.

Can you answer popular questions from prospects?

Does osConcert support Multiple Theater User Integration?We want many Theaters to manage their Events...can osConcert allow multiple users to create a...

From the perspective of the visitor we have a list of 'Featured' EVENTS (Featured meaning available/active events).

Can you explain the Featured Events?

In the default osConcert they will usually be a responsive image grid (with overlay text).These are direct links to the categories of products that ma...

Orders Status: What is the recommended set up?

Your ultimate goal is to allow your visitors to choose seats, register an account (which can be optional) and then to make an order for the products t...

There have been some slight changes in the latest versions but setting up a General Admission event is much the same as before.

How to create a General Admission Event in version 9.5?

You create a category and create products with a quantity. For Concessions you must create your concession products and set a Master Quantity for the ...

How to set prices for the seat plan?

Edit Prices of a complete show/categoryIMPORTANT! Ensure the unique DATE-ID is set-up FIRST! If no DATE-ID is set up first, it will not be possib...

What ways can we block seats?

That might not be ideal ...sometimes confusing but we have an adapted shopping cart.In osConcert there are many ways to manage the seats/products.That...

Let's suppose your organization is a Church and you want your patrons to reserve seats for services at your local church.

How do i set up osConcert for FREE reservations only?

If we have LOADED seat plans or General Admission events, any of these kind of events can be set up as usual but with a zero price.We can install...

Here is a summary of tasks that will help you configure your osConcert after you install your osConcert Application with your seat plan integrated.

I have installed my osConcert. How do I configure it to start selling tickets?

1. CurrencyAdmin>Payment>CurrencyMake sure you have set up your local currencies and selected your default currency.https://www.osconcert.com/fa...

What is the correct way to label your Show for the menu and headings?

In Admin>Concert Details there is a heading name and a heading title (Name and a Heading) The Name is best kept short and sweet and it will appear ...

What are the osConcert Settings?

In the “osConcert Settings” section, you configure specific osConcert related settings, switch on/off modules, set and change set specific system sett...

How do I create my Sign Up/Registration page.

The Advanced Shop Settings for Customers offers a selection of Customer Account Fields from a list that you want to configure for the registration of ...

How do I configure osConcert?

Throughout the osConcert Back End there is plethora of settings, most of which should be kept default unless you are sure you know what you are doing....

Yes! ..after installation here is the a list of the important steps you'll need to attend to immediately.

Is there a Quick Start Guide?

1. Shop Settings - Admin>Shop SettingsAdd the name of your store, email, address and especially select the correct Timezone from the drop...

How to create discounts for the seat plan tickets?

If you want to offer a reduced price for your seat plan tickets rather than the full ticket price.Salemaker allows the user to create a special discou...

We have a simple feature that will allow the user to add a REMINDER product (or products) at the shopping cart page, the payment method page and the checkout confirmation page.

Can we remind customers of specific product at checkout?

The administrator can choose which pages they would like to show the reminder and there will be a place to input Product ID's. There is also a place t...

How to use Category Event Expiry Feature?

How to set Events to Expire automatically?

When events are created and the Date is picked from the calendar in Admin>Concert Details a UNIX Timestamp is recorded in the d...

It's easy to RESET your seat plans........but we only RESET the status of the seats to available again.

How do I RESET my seat plans AFTER my events have ended?

We don't reset your text: Headings and Dates etc. That is for you to re-edit when you set up for the next events.To RESET goto Admin>Concert Detail...