OSCONCERTFAQ

The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email Settings

There will be a choice......you use your basic server Sendmail (nothing to do)

or you can create a SMTP account in your server email section and complete the SMTP settings according to the guidance from your server support

You will need:

SMTP: Server URL

SMTP: Username

SMTP: Password

SMTP: Access port (usually 587)

Enable DEBUG=2 if you need to see a complete readout of the email output in your browser

Set DEBUG and use the Password Forgotten page to send yourself an email.

If you have problems ...you can contact me for advice (gordon@osconcert.com)

We use the world famous phpMailer and it works well...but osConcert has no control after emails are sent from the system.

Please advise your customers about ways they can retrieve their eTickets if they say they did not receive emails. Usually they are to be found in Junk Mail Boxes or some emails are just unreliable like yahoo/hotmail and even gmail can be unreliable or very late.

osConcert recommends using the customer account system so that customers have the ability to login to their account to view and retrieve order conformations including the eTicket download.

There are some configurations you'll need to know...and I will try to address them in this guide.

Let me just highlight the DEFAULT settings.

NOTE: All emails send will have the reply address you set in the Admin>Shop Settings>Email from:

It's sometimes compulsory to make this email reply a working email using the domain name address of your ticketing system. Especially if you are having trouble with emails not being delivered or if you are with GoDaddy.com Web Hosting. Furthermore if you have enabled SMTP ...you will be better to use the emtp email address for your reply address. (especially with godaddy)

1. 
2. All emails will send to the customers preferred account address they entered at sign up
3. Administrator has the option of receiving all copies of all successful customer purchase confirmations:
4. 
5. Box Office agents can be sent email confirmations if the Box Office Setting below is in favour.
6. 
7. A setting = yes will stop Box Office Users receiving confirmations to their box office email address
8. Box Office agents can initiate email confirmations on behalf of their customers using the Change Address Box Office Billing Address page
9. 
10. So the setting above means we are NOT HIDING the Customer Billing Address and so ....if the customers email address for the Billing form is set=true (it is true by default)
11. 
12. Admin>Quick Configuration Links>Customer Details
13. The above conditions will send an email confirmation on behalf of the Box Office agent to the customers email they have entered in their Billing Address Form

IMPORTANT: All email confirmations will receive email attachments if the payment status = Delivered (successful payment) AND......where the eTicket settings are set like below

Enable PDF E-Tickets=true

E-Ticket Delivered Status=3

Display PDF E-Tickets for Delivered Status=true

The above settings are default and are rarely changed

Conclusion

Email delivery depends on both your server setup and the recipient’s provider. If you follow the recommended defaults, use a working domain-based reply address, and enable SMTP where possible, osConcert will reliably send messages and eTickets. Always remind customers to check their Junk or Spam folders and encourage them to log in to their account for direct access to order confirmations and eTicket downloads. This way, even if email delivery fails, your customers still have a secure backup method.