When a customer has completed payment at checkout …whatever seats that were listed in their order will be reserved on the front end seat plan and immediately an email confirmation will be fired to both parties Admin and Customer. If you are providing E-Tickets the customer will have the opportunity to generate, download and print tickets at checkout success. If they are in no hurry to collect here they will always be prompted to access their customer account from a direct link in their Email Confirmation and anytime they wish to login to their Account and view their recent order.

How simple is that? Admin will view new orders each day. The system is happy in complete automation but it won’t always be that smooth. Forunately Admin can attend to refunds and even create orders through the Front End seat plan with the new osConcert Box Office system.

Deleting and refunding orders is easy and Admin will be prompted to restock seats automatically so that they will be made available on the front end seat plan again.

Some event managers will use osConcert entirely as a reservation tool, making most of the reservations themselves on behalf of their customers but also allowing anybody to reserve seats online. The status of the order can be kept at ‘Pending’ until payment is received for sure …then Admin can open the order and update the Order Status to ‘Delivered’. Making this setting will usually allow immediate access to E-Tickets in the customers account. Admin also has the option of notifying the customer by email the moment the order is updated and payment is received. Ideal for Bank transfer and Cheques.

Supposing there’s only one payment method?….and that is Credit Card payment in the front end checkout?…How can Admin efficiently make private orders without using the Credit Card module all the time?
This is where osConcert’s new Box Office online system comes in handy.

We make the Box Office a Zone and Admin can nominate certain customer accounts to be in that Zone as Box Office or some kind of Agent. We create a Box Office payment module that can bypass Credit Cards but only can be seen by our nominated Box Office Staff. That way BO can speedily make orders through the LIVE front end seat plans from anywhere and Admin can monitor sales in the osConcert Report by each of the nominated Box Office Staff and Agents. That makes life so much easier for our event manager.

Also available in Version 6 is the ability to set up General Admission events as separate shows or shows within shows. For example you can display a visual seat plan for reserved seating and on the same page have General Admission tickets for some other part of the layout. Similarly you can set up a product sale for Car Parking or for Meals.

NEW Features include : Extra Fields at Checkout, Adjustable Session Timer,www.codereadr.com integration for 2D barcoded e-tickets, Purchase Without Account, FREE payment for complimentary tickets with COUPON codes and Enforced Login.